User Guide

Services

Please see the menu on the right for more information on the Queue Table and Agentsin Ouvvi Online.

System Services

The System Services table is an overview of the running status of your Ouvvi Agents.

System Services

Green flags mean that the services are running as expected.

Red flags mean that the services is either very busy running jobs or there is an error. If you find that your jobs are not running then please check the logs for any errors. You may need to open the Deployment Manager and check that your services are actually running. If they are stopped, and you try to re-start them but they keep stopping, please check the deployment manager log to look for the error.

Grey flags mean that the services are not running or have not been installed.

If you restart your services whilst jobs are running, you will need to unlock the items from the queue. It will appear as though the jobs are just running continuously and never get cleared from the queue table.

For more troubleshooting on starting your services please see below.

Services Not Starting

If you are logging into Ouvvi from the same machine it is being run from and you are finding the services do not start you most likely are getting a Windows Authentication Error due to Loopback Protection.

You may get an error message in the log of 401.

Loopback Protection is enabled on the Server OS by default, and disables authenticating against local Windows accounts through HTTP and a Web browser.

NB: Loopback Protection also seems to be enabled on recent builds of Windows 10.

To fix this issue you can disable Loopback check through any of the following methods:

Through Powershell

Run the following script from Powershell

New-ItemProperty HKLM:\System\CurrentControlSet\Control\Lsa -Name "DisableLoopbackCheck" -Value "1" -PropertyType dword

Through the Registry

Find the following key in the registry on the server

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

and edit or add a new key

DisableLoopbackCheck (DWORD)

then set the value to 1 to disable the looback check (local auth works), or to 0 (local auth is not allowed)