How long is the trial for?
The trial lasts for 14 days from the day you signed up.
What happens after the trial ends?
After the 14 days are up, if you have not cancelled your subscription your license will become a monthly subscription and the card you used so sign up will be charged.
How do I cancel the monthly subscription?
To cancel your monthly subscription please use the cancellation link we sent you with your license keys.
How do I get a copy of the software?
You can download Data Sync and Ouvvi at our download page.
Where can I find out how to get started with Data Sync?
You can find our training for Data Sync here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
Where can I find out how to get started with Ouvvi?
You can find our training for Ouvvi here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
Where can I find out more about the annual plans?
You can see the cost of our annual plans on our pricing page. Or you can contact one of our sales team here.
Where do I go for technical support?
If you need any technical support, please visit our helpdesk and create a ticket and one of our support team will get back to you. You can access our helpdesk here.
How long does it take to hear a response?
We guarantee to get back to you within 1 business day. However, during UK working hours our typical response time is 30minutes.
Is it a requirement that Data Synchronisation Studio (Data Sync) and Ouvvi are installed on a server?
No, Data Sync can be installed on a workstation/local machine and Ouvvi can be installed on Windows 10 Pro if you do not have a server.
Where can I find information on how to connect to my various data sources?
You can find the technical documentation on the products at our documentation site which can be found here.
Where do I go if I have more questions?
If you have any general questions please contact us at firstname.lastname@example.org or for sales related questions please contact us at email@example.com .