Installing Data Sync

The below tutorial will cover how to download and install Data Sync onto your machine.

Installation

You can install Data Sync by going to the Download page of the Simego website and downloading the Windows msi installer package.

Download Data Sync

Then follow through the installer instructions to install Data Sync onto your machine.

In order to then use the product you will need to register your license key. Do this by going to Help -> Register License Key.

Register License Key

Now enter in your license key and click OK.

Activate License

Data Sync is now ready to use.

Troubleshooting

If you try to enter in your license key but keep getting an error message like this:

Register License Error

This can be due to two reasons:

1 - Cannot Validate License

Your machine either does not have internet access or there are restrictions in place preventing the license from validating against our servers. To resolve this you will need to perform a manual/offline activation. Go to the Simego website and choose sign in.

Please note that this license file is a permanent license and cannot be deleted, you can only generate one file per product activation allowance. If you install an updated version of Data Sync you will need to re-download the license file before activating.

Sign In

Log into your account and go to your license keys, then click on the license you are trying to activate.

Please Note: License Keys will only show in your account if they are registered to your login email address. If the license key is not registered to your account please follow the steps listed below under "License Registered to Another Account".

License Page

Now go back to Data Sync, enter in the license key and click activate. This will generate the client ID we now need to enter in on the website. Copy the Client ID and go back to your user account on simego.com.

Client ID Generated

At the bottom of the license page there is a section titled 'Create Manual License File'. Ensure that Data Sync is chosen as the product and then type in the Client ID you copied earlier. Clicking Create will generate a downloadable license file that will appear under the activations section.

Create Manual License

Choose Download to download this file and then upload this into Data Sync by choosing the Import License File option on the Register License File window.

Download

License Registered to Another Account

If you do not have access to the account of the registered license holder then you can generate an offline license file going to the following link https://www.simego.com/activation.

For this you will need to know the order reference number (this will be on your 2Checkout invoice) and the license key you wish to manage.

No Access Login

You will then be taken to the license history page where you can view any online or offline activations.

Then follow the steps outlined below to create a new offline license file.

a) Download the License File

Once the Client ID has been entered, click submit. This will generate a row in the activation for your license. You can then download this license file for use with your installation.

License File Download

b) Install the License File

In Data Sync got to Help -> Register License Key, this will open the license key window. Then use the 'Import License File' option, shown below, and follow the instructions to install this license file.

Install License File

2 - You have used all of your available activations for that license.

To resolve this you either need to purchase a new license or remove the activations from your other machines.

The number of activations you have available depends on the type of license you have purchased.

  • Developer = 1 User License that can be activated on 3 machines for 1 user (no Ouvvi access)
  • Server License = 1 Activation
  • Server Plus = 3 Activations
  • Developer Team Pack = 5 Developer Licenses (no Ouvvi access)

Internet activations can be removed from your account. If you wish to remove an activation of Data Sync from your license then you will need to contact one of our support team to do this. Please either create a helpdesk ticket or email them at support@simego.com stating that you need to remove an activation and the license key you wish to have the activation removed from.

Please Note: If you have any manual activations on the license, these cannot be removed.