You can have multiple users on your Ouvvi instances with a choice of either read only or full admin access rights.
To create a new user go to
User Profiles and choose
Now enter in the user name and logon name and choose what access rights you wish the user to have. Either read only, admin, or admin and agent.
If you want the user to just have read only access then enter in their name and log on name and press save, leaving the checkboxes empty.
If you want the user to have admin permissions, please check the
To add a user as an agent (this is covered in more depth here check both the
You will need to add admin permissions alongside the agent as they are synonymous. The agent allows API calls and the admin enables read and write status.
To edit a user go to
User Profiles and click on the name of the user you wish to edit. Make any changes and then press
Save to apply your changes.
To delete a user go to
User Profiles and click on the
x next to the user you wish to delete.
You will then be asked to confirm your deletion. If you are certain then click
Please note that users cannot be recovered once they have been deleted, so please ensure you definitely wish to remove a user before confirming the deletion.
If you change the Service account user, you will need to ensure that the User has been added to Ouvvi with
If the service account is not listed under
User Profiles then you will need to add the service account. If the service account is listed you need to ensure that agent and admin permissions are applied.
To apply Agent & Admin permissions either create a new user, or click on the user you wish to add permission to and check the checkboxes for
Admin and then press