Here at Simego (Simego Ltd.) we take your privacy seriously and any information you give us is stored with the utmost care and security. We do not sell, rent or loan any information regarding our customers to any third party. Please read the below policy to see how we will use your data.
The data we collect varies depending on which service you are using. For use of our help desk service, we will collect:
For orders placed with us we will collect:
We will use the information you have provided to us to:
We will never use your email address for marketing purposes, however we may send you occasional emails to remind you of license renewals and in response to service requests.
Certain information, such as your email address, is collected automatically upon receipt of an email from you.
When you place an order with us we will log your IP address which will be recognised by our web server. This needs to be stored to comply with EU regulations regarding B-B sales for place of supply VAT calculations and proof.
If you are not a customer and are enquiring about our products and services, your data will be stored for 12 months after your last communication.
If you are an active customer (have a license key that is in date) then we will keep your data for the duration of your license and until 12 months after the license has expired.
The data collected for orders will be kept indefinitely for us to be able to supply perpetual license information.
Your data will be stored in an encrypted Azure SQL Database.
As previously mentioned we will not disclose any of your information to a third party unless we are legally obliged to do so. For example, if we are required to do so by court order for the purposes of fraud or other crime.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by emailing us at firstname.lastname@example.org.
You are entitled to request a copy of the information we store about you at any point. If you wish for us to do so please contact us, and we will supply this to you for a small fee.
If you have previously agreed to having your data collected by us but have since changed your mind, please contact us to have your data removed from the system. Please note that if you wish to have all data removed from our system including your order history you will not be able to request details pertaining to your perpetual license.
If you have an account on simego.com and would like to be removed, please log into your account and choose delete account. This will remove you and your stored data from our system.
Please note that if you remove your account from our system we will retain any order details, as previously stated.
In order to use our products and services you will need to consent to the above policy. By using our website, products and services you consent to the collection and use of this information by Simego Ltd. You will be required to accept this policy before proceeding with orders, creating/signing in to your account and when using the helpdesk.
If we change this policy we will make sure you are informed of the changes when you login into your account, this will be done through a request to accept the updated conditions.