Complete your order

If you need any support with your order, please contact our sales team and one of our team will get back to you.

At the end of the subscription simply purchase a new subscription to continue using the product. We will send you renewal reminders nearer to the time so you know when the license is due to expire.

The tax can be refunded once the order has completed. Please send your order reference number and tax exemption certificate to Paddle, using the email assist@paddle.com, and they will be able to help you. We are unable to remove sales tax before placing the order.

Prices are initially shown in your local currency based on your location, and updated to match the billing address you enter at checkout. Our base pricing is in USD and all other currencies are calculated using the exchange rate at the time of purchase. This means we can only guarantee USD pricing.

If you did not enter your address at checkout, Paddle will send a receipt once the transaction completes. You can then add your business address and VAT number to that receipt and Paddle will convert it to a formal invoice.

If you enter in your VAT number and business details during the checkout, Paddle will validate these and remove the VAT from the order if applicable. You can add your VAT details by clicking onto the Add VAT number link in the cart summary on the left of the popup window. If you have already completed the transaction, you can enter your VAT number on your receipt and Paddle will process a VAT refund once the details have been validated, and issue an invoice for you.

Emails are sent automatically once the transaction completes. You will receive emails from Paddle with your receipt/invoice, and Simego with your license details. Sometimes these emails can end up in junk/spam folders, so please check there to see if they have been accidentally filtered out of your inbox. We recommend adding the Simego.com and Paddle.com domains to your safe senders list to make sure you receive the emails. If you can still not find the emails, please contact us and we can help find the details.

After the order completes you will be shown a transaction completed page. This will have the option to transfer the license key to a different email address than the one used to checkout with. Transferring the license does not send any emails, so you should contact the registered user to let them know the license details. If you have already closed the page, you can send in the transfer request to us at support@simego.com and we can transfer it for you.

If you need any technical support, please visit our helpdesk and create a ticket and one of our support team will get back to you. You can access our helpdesk here.