How do I get a copy of the software?
You can download Data Sync and Ouvvi at our download page.
How many computers can I activate with my license?
Server License allows for 1 computer and Server Advanced allows for 30 computers.
Where can I find out how to get started with Data Sync?
You can find our training for Data Sync here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
Where do I go for technical support?
If you need any technical support, please visit our helpdesk to create a ticket and one of our support team will get back to you. You can access our helpdesk here. Alternatively sending us an email at support@simego.com does the same thing.
How long does it take to hear a response?
We guarantee to get back to you within 1 business day. However, during UK working hours we aim to get back to you within 3 hours.
Where can I find information on how to connect to my various data sources?
You can find the technical documentation on the products at our documentation site which can be found here.
Business Continuity
Server Advanced plans include option to continue using the products beyond the subscription expiry date to support customers with delays in renewal procurement.
What happens at the end of the subscription?
At the end of the subscription term either renew using the link we send you or purchase a new subscription to continue using the product.
Is it a requirement that Data Synchronisation Studio (Data Sync) and Ouvvi are installed on a server?
No, Data Sync can be installed on a workstation/local machine and Ouvvi can be installed on Windows 10 Pro if you do not have a server.
What counts as a user in relation to the support contract?
A user is a person who is in charge of the Simego system at a single location. A Server License allows for 1 user to contact Simego for support and a Server Advanced allows for 6 users to contact Simego for support. The users must be part of the same named company and for the Server and Server Plus license they should be based at the same location. Users can be changed every 180 days.
Where can I find out how to get started with Ouvvi?
You can find our training for Ouvvi here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
Where do I go if I have more questions?
If you have any general questions please contact us at hello@simego.com or for sales related questions please contact us at sales@simego.com.
Do you have a refund policy?
If you find Data Sync is not right for you within 30 days of your purchase, contact us at support@simego.com for a full refund.
