How do I get a copy of the software?
You can download Data Sync and Ouvvi at our download page.
What is a Server in relation to Data Sync?
A Server is where you would normally install Data Synchronisation Studio, there are no limits to the number of external systems you can connect to from a single server.
How many machines can I activate with my license?
The license/s entitle you to install a copy of Data Sync on any machine your company owns. A Server license can be activated on 1 machine, a Server Plus license can be activated on 3 machines. Ouvvi is limited to 3 instances per server.
Where can I find out how to get started with Data Sync?
You can find our training for Data Sync here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
Where can I find out how to get started with Ouvvi?
You can find our training for Ouvvi here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
What happens at the end of the subscription?
At the end of the subscription term either renew using the link we send you or purchase a new subscription to continue using the product.
Where do I go for technical support?
If you need any technical support, please visit our helpdesk to create a ticket and one of our support team will get back to you. You can access our helpdesk here. Alternatively sending us an email at firstname.lastname@example.org does the same thing.
How long does it take to hear a response?
We guarantee to get back to you within 1 business day. However, during UK working hours we aim to get back to you within 3 hours.
Is it a requirement that Data Synchronisation Studio (Data Sync) and Ouvvi are installed on a server?
No, Data Sync can be installed on a workstation/local machine and Ouvvi can be installed on Windows 10 Pro if you do not have a server.
Where can I find information on how to connect to my various data sources?
You can find the technical documentation on the products at our documentation site which can be found here.
Where do I go if I have more questions?
If you have any general questions please contact us at email@example.com or for sales related questions please contact us at firstname.lastname@example.org .