How do I get a copy of the software?
You can download Data Sync and Ouvvi at our download page.
What is a Server in relation to Data Sync?
A Server is where you would normally install Data Synchronisation Studio, there are no limits to the number of external systems you can connect to from a single server.
How many machines can I activate with my license?
The license/s entitle you to install a copy of Data Sync on any machine your company owns. A Server license can be activated on 1 machine, a Server Plus license can be activated on 3 machines, and a Server Advanced license is unlimited* (subject to fair usage policy). Ouvvi is limited to 3 instances per server.
Are there any fair usage policies on the Server Advanced License?
Yes, there is a fair usage policy on the number of installations you can activate and the number of support tickets you can open. These are limited to a maximum of 50 installations, and 10 support tickets each month.
Where can I find out how to get started with Data Sync?
You can find our training for Data Sync here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
Where can I find out how to get started with Ouvvi?
You can find our training for Ouvvi here. If you have never used the software before it is best to start here to get you familiarised with the product and it's features.
What happens at the end of the subscription?
At the end of the subscription term simply purchase a new subscription to continue using the product.
Where do I go for technical support?
If you need any technical support, please visit our helpdesk and create a ticket and one of our support team will get back to you. You can access our helpdesk here.
How long does it take to hear a response?
We guarantee to get back to you within 1 business day. However, during UK working hours our typical response time is 30 minutes.
Is it a requirement that Data Synchronisation Studio (Data Sync) and Ouvvi are installed on a server?
No, Data Sync can be installed on a workstation/local machine and Ouvvi can be installed on Windows 10 Pro if you do not have a server.
Where can I find information on how to connect to my various data sources?
You can find the technical documentation on the products at our documentation site which can be found here.
Where do I go if I have more questions?
If you have any general questions please contact us at firstname.lastname@example.org or for sales related questions please contact us at email@example.com .